The RAMCO Association Management System is a completely Internet-based application, so requirements are similar to other web-based tools. The system itself is divided into two primary interfaces, each with different requirements for the user.  Think of RAMCO has having a “member door” (the portal) and a “staff door” (the CRM interface). Both doors access the same data base so changes made on either side are reflected immediately in the database.

Web Portal Interface

The public side of the system is the” web portal” where members interact with the system, logging in with their username and password to update information, pay dues or purchase products, register for events and more. This section of the system is delivered as standard web pages that can be used by standard web-browsers.

Internet Browser Requirements

  • Internet Explorer 7 or higher
  • Internet Explorer 6 with SP1
  • Mozilla Firefox 3 or higher(PC or Mac)
  • Safari 4 or higher (Mac)

CRM Interface

The back-end administrative interface, often called the “CRM interface”, is where Association staff interact with the system, managing members, process dues, generating reports and more. Since Microsoft Dynamics takes advantage of Microsoft’s Active X controls to provide a smooth, desktop application-style interface, a Microsoft operating system and Internet browser must be used.

Operating System Requirements

  • Windows 8
  • Windows 7
  • Microsoft Windows Vista
  • Windows XP Professional SP2 or SP3
  • Windows XP Professional x64 Edition
  • Mac OSX 10.7 or higher

Internet Browser Requirements

  • Internet Explorer 8 or higher
  • Firefox (Latest PC Version)
  • Chrome (Latest PC Version)
  • Safari (Latest Mac version)

Microsoft Outlook Plug-in for CRM

Microsoft Dynamics CRM also provides an Outlook plug-in to integrate a wealth of content from the online CRM interface directly into a user’s Outlook application on their PC. There are both minimum and recommended requirements to take advantage of this tool.

Operating System Requirements

  • Windows 8
  • Windows 7
  • Microsoft Windows Vista SP2

Microsoft Office Requirements

  • 2010 Microsoft Office system
  • 2007 Microsoft Office system SP2
  • Microsoft Office 2003 SP3

Hardware Recommendations

  • Minimum: Pentium III 750Mhz CPU or comparable, 1GB RAM, up to 500 MB of available ahrd disk space
  • Recommended: Dual-core 1.8-GHz CPU or higher, 2-GB RAM or more, Up to 500 MB of available hard disk space
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